Return Policy

Exchanges within 14 days of purchase on in stock items.
All other items are final sale. No refunds.
No refunds or exchanges on 50% off items, special orders, custom made or any other purchase that was altered in any way.

Returning Your Purchase

You may exchange the product to us in-store or return to us by mail at your own expense.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. If you elect not to purchase insurance, you are liable for any and all damages and loss. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our store. Please pack exchanges in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our store in good condition. 
Only in stock items may be exchanged. 
Please send all exchanges to: 
Sergio's Jewelers
10132 Baltimore National Pike 
Suite A
Ellicott City, MD 21042

Return Conditions

You have 14 days to exchange an item once it has been received. Items must be returned unused, in their original packaging, and in a saleable state to be accepted for return. Personalized, special orders or custom pieces are not eligible for returns.
Only in-stock items are exchangeable.
All other sale are not refundable or exchangable.

Receiving a Refund

No Refunds, Exchanges Only

Exchanges

All of our items are carefully hand-inspected by our team to ensure they are free of defects; however, in the unlikely event that we have missed something, you will be able to exchange your defective product within 14 days of receipt. Since many of our pieces are one-of-a-kind and may be difficult to replace with an exact match, you may elect to receive in-store credit in an equal amount to your original purchase to spend at our store. Custom jewelry and personalized items are not included in our exchange policy. Gemstones, including diamonds, are not covered by this policy and are sold as-is. Any damages not due to manufacturing defects are not eligible for return or exchange.

Gift Returns

Gift returns without a receipt are eligible for exchanges and in-store credit only. Please return items in original packaging. Any gift that shows signs of use or wear will not be accepted for exchange.

Order Cancellations and Amendments

We make an effort to process and ship your orders within 24-48 hours; therefore, we do not accept any modifications to an order once it has been placed. If you need to exchange an order for any reason, please return it to us within 14 days following our return policy protocol, and we will exchange your purchase. If you have made a mistake on a personalized or custom piece, please contact us as soon as possible.

Personalized Items

Personlized items and custom jewelry are not eligible for returns at this time. 

Custom and Special Order Items

Due to the special nature of custom and special order items, these products are not eligible for exchanges. Any product that has been built or altered at your request (including ring re-sizing and diamond upgrades) falls under this category and as such is not eligible for exchange.

If you have questions , please don't hesitate to contact us at:
Sergio's Jewelers
10132 Baltimore National Pike
Suite A
Ellicott City, MD 21042